He mentioned the company has come a good distance from Black Friday 2018 when its website crashed. Now, he said, the retailer is dealing with a surge in e-commerce demand day after day because of the pandemic. At the investor meeting, Ellison highlighted enhancements that the retailer has made throughout its brick-and-mortar and digital businesses since he took the helm two years ago. Among them, it’s launched a loyalty program to win extra business from home professionals, corresponding to electricians and contractors. It made its web site simpler to navigate and higher in a position to deal with site visitors.
“Our provide chain, in-store and digital techniques would have collapsed beneath the burden of the unprecedented buyer demand created by the pandemic without this focus.” Lowe’s stated it’s pivoting from catch-up mode to accelerating plans to grab market share from rivals, after working for the final two years on its turnaround efforts. A few prospects perceived that aisles have been shut down for longer than was necessary. Within that group, a number felt that only partial aisle shut-down was necessary, somewhat than full aisle shut-down.
Lowe’s Home Improvement Warehouse
We suppose that sends a message that we’re serious about modernizing …